Patients and Guest's
  • Steps for Admission
  • Patient Rights & Responsibilites
  • Things to remember while in the hospital
  • Procedures in releasing Certficate of Live Birth
  • To clain the duly received Certifcate of Live Birth by LCR please present the ff:
  • Procedures in releasing Fetal and Death Certificate
  • Payment Procedures for CASH
  • Payment Procedures for Credit Card
  • Payment Procedures if charged to HMO
  • Do we accept Auto Debit Payment
  • List of HMO's
  • Downloadable Forms

1. Upon Arrival at the Hospital, patient procees to the Emergency Room for evaluation and assessment.

2. Patient's significant others("SO") proceed to the Information Section to fill in the Patient's Data Sheet while waiting for physician's medical impression to determine the amount of Hospital deposit required.

3. Patient's SO to be given a charge slip indicating the deposit required. Pay deposit at the Cashier and present the official receipt to the Information Admitting Personnel.

4. Necessary laboratory and imaging procedures are done while at the ER prior to transporting the patient to the room.

5. Once the initial procedures are done and the room ready, the patient is then transported to the room.

1. Know your doctor. After a patient is admitted, ask how many days the patient is likely to stay in the hospital

2. Be sure to disclose all pertinent information to the doctor. trust your doctor for the life of your patient rests in his hands.

3. After initial diagnosis, ask your doctor about the cost estimate of the procedures, doctor's fees, lodging and other matters that require finances and be prepared.

4. Ask for daily billing update so you are able to monitor hospital expenses regularly.

5. Be ready with your insurance documents (if insured)or the necessary PhilHealth papers in advance and have them ready before billing out to avail of any applicable coverage, claims, and/or discounts.

6. Doing online research about pertinent illness literature, medications and other related information about your patient's illness may also help in understanding the condition of your patient and may contribute to your patient's prompt recovery.

1. Supply the following information provided on the preliminary / draft form.

2. Submit it to the Medical Records Section for encoding purposes

3. Review every data supplied on the prepared Certificate of Live Birth

4. Sign the Informant's portion of the Certificate.

5. Return the Certificate of Live Birth to the Medical Records Clerk for Local Civil Registrar Registration.

6. Follow-up the Certificate of Live Birth duly received by LCR for 2-3 weeks.

  • Valid ID of the Mother of Father.
  • For Non-parent of the child please secure Authorization letter and a valid ID of the patient and the bearer.
  • 1. Supply the following information provided on the preliminary / draft form.

    2. Submit it to the Medical Records Section for encoding purposes.

    3. Review every data supplied on the prepared Certificate.

    4. Sign the Informant's portion of the Certificate.

    5. Released the three copies to the accompanying and submit it to the Local Civil Registrar for Registration.

    For in-patients:

    Step 1
    Proceed to billing section and ask for a final bill or Final Statement of account.
    Step 2
    After reviewing the final bill, proceed to cashier then give the cash together with the final billing statement.
    Step 3
    Always ask for an official receipt when making payment. Cashier will give the discharge slip.

    For out-patients:

    Step 1
    Ask charge slip to the department where the procedure will be done. For example if you want x-ray, the department where you can ask charge slip is the radiology department.
    Step 2
    Proceed to cashier section, and then give the charge slip together with the cash payment.
    Step 3
    Always ask for an official receipt when making payment.
    For in-patients:

    Step 1
    Proceed to billing section and ask for your final billing or final Statement of Account.
    Step 2
    After reviewing the final bill, proceed to cashier then give the credit card together with the valid Identification card and the charge slip.
    Step 3
    Always ask for an official receipt when making payment.
    Step 4
    Wait for your credit card and identification card to be returned by the cashier. Cashier will give the discharge slip.

    For out-patients:

    Step 1
    Ask charge slip to the department where the procedure will be done.
    Step 2
    Present the charge slip together with the credit card and identification card to the cashier.
    Step 3
    Always ask for an official receipt when making payment.
    Step 4
    Wait for your credit card and identification card to be returned by the cashier.
    For In-patients

    Step 1
    Patient should secure LOA “letter of authority” from their respective HMO with corresponding approval code in order to perform a certain procedure.
    Step 2
    Upon discharge, proceed to billing section and ask for the final billing statement of Final Statement of Account.
    Step 3
    Proceed to cashier and present the final billing statement.

    Step 4
    The cashier will give the discharge order slip.

    For Out-patients

    Step 1
    Patient should secure LOA “letter of authority” from their respective HMO with corresponding approval code in order to perform a certain procedure.
    Step 2
    Present the LOA to the department where the procedure should be done.
    Step 3
    After the procedure, the department’s staff where the procedure was done will give the charge slip to billing section.

    • To be referred to Ms Joy Sanchez or Sir Leo.
    Asianlife Insurance
    Address:3/F Morning Star Center, 347 Sen Gil Puyat Ave. Makati City
    Contact Person: Ms. Lucille
    Contact Number: 2662299
    Caritas Healthshield
    Address:Caritas Building,..97 E Rodriguez Sr, Blvd Quezon City
    Contact Person: Ms. Angel
    Contact Number: 2662587
    Cocolife Insurance
    Address:Cocolife Bldg,6807 Ayala Avenue, Makati City
    Contact Person: Ms. Yvette
    Contact Number: 4124337
    Fortune Care Insurance
    Address:2nd Floor, Room 206 Fortune Care Building, Jones Ave.. Cebu City
    Contact Person: Ms. Diane Espinosa
    Contact Number: 2553651
    Grepalife Insurance
    Address:Grepalife Building, Fuente Osmena Cebu City
    Contact Person:Ms. Michelle
    Contact Number: 2559701
    Generali Pilipinas
    Address: Gercon Plaza Building,7901 Makati Avenue, Makati City
    Contact Person:Ms. Ms. Jennifer Suemith
    Contact Number: 2346101
    Intellicare
    Address: 7th Floor, Feliza Building, Rufino Street, Legaspi Village Makati City
    Contact Person:Ms. Ms. Desirre
    Contact Number: 2551282
    Insular Life Insurance
    Address: FILINVEST Corporate City Alabang , 1781 Muntinlupa City
    Contact Person: Ms. Mitchelle Manguib
    Contact Number: 2301818
    Lacson and Lacson
    Address:15th Floor Burgundy Corporate Tower, Gil Puyat Ave, Makati City
    Contact Person: Ms. Irish
    Contact Number: 2333840
    Life and Health
    Address: Cocomall, Osmeña Boulevard Cebu City
    Contact Person: Mr. Sherwin Caballero
    Contact Number: 2550035
    Maxicare
    Address: Maxicare Tower,203 Salcedo St, Legazpi Village, Makati City
    Contact Person: Ms. Ferlyn
    Contact Number: 4027905
    Philcare
    Address: Suite 101-C, Ground Floor Keppel Center Building, Cardinal Rosales Ave Cor Samar Loop Cebu Park District, Cebu City
    Contact Person:
    Contact Number:
    Valucare
    Address: CUPSI Center for Women Health, Room 16 2/F CWC Bldg No. 2 B. Rodriguez Street, Cebu City
    Contact Person:
    Contact Number:
    Visayan Surety and Insurance
    Address: Unit 1403, 14/F Keppel Center Cebu City
    Contact Person: Ms. Rachel Lacuesta
    Contact Number: 2311627